Refund policy

We have a 30‑day return policy. You have 30 days after receiving your item to request a return through our Returns Portal.

How to start a return

All returns must be submitted through our Returns Portal via your customer account:

Customer Account → Orders → Request a return

Through the portal you can:

• submit a return request

• upload photos of the issue

• receive return instructions

• enter your tracking number

• follow the return progress

• wait for approval

Returns sent without a portal request will not be accepted.

Return eligibility

To be eligible for a return, your item must be in the same condition you received it, including:

• no additional wear or damage

• original packaging

• all inserts included

• proof of purchase

Return address

All approved returns must be sent to:

G4/22 McLachlan Street Fortitude Valley Brisbane QLD 4006 Australia

Damages and issues

Please inspect your order upon arrival and submit a return request immediately if the item is defective, damaged, or incorrect. We will review your photos and advise next steps.

Exceptions / non‑returnable items

We cannot accept returns on:

• sale items

• gift cards

Refunds

Refunds are issued only after the returned item is received and inspected. If approved, your refund will be processed to your original payment method within 10 business days. Please allow time for your bank or card provider to complete their processing.

If more than 15 business days have passed since your refund approval, contact us at:

orders@glitterrecords.com.au