Refund policy

You can request a return within 30 days if your item is not as described.

We do not accept returns for:

  • change‑of‑mind

  • sale items

  • gift cards


How to Start a Return

All returns must be submitted through our Returns Portal in your customer account:

Account → Orders → Request a return

Through the portal you can:

  • submit your request

  • upload photos

  • get return instructions

  • enter tracking

  • follow the progress

Returns sent without a portal request will not be accepted.


Return Conditions

Items must be returned in the same condition received:

  • no extra wear or damage

  • original packaging

  • all inserts included

  • proof of purchase


Return Address

Send approved returns to:

G4/22 McLachlan Street Fortitude Valley Brisbane QLD 4006 Australia


Damaged or Incorrect Items

Check your order when it arrives. If it’s damaged, defective, or incorrect, submit a return request immediately with photos.


Refunds

Refunds are issued after we receive and inspect the item. Approved refunds are processed to your original payment method within 10 business days.

If it’s been more than 15 business days since approval, contact us at:

orders@glitterrecords.com.au